Refund policy

Quippy — Return and Refund Policy

Every Quippy product is printed to order. We do not hold finished stock, which means each item is made specifically for you after you place your order. This shapes our returns policy, and we'd rather be clear about it upfront than surprise you later.

What we accept

We offer replacements or refunds where the fault is ours:

  • Manufacturing defect — stitching failures, holes, fabric flaws
  • Print defect — cracked, faded, misaligned, or incorrectly positioned print
  • Wrong item — a different design, size, or colour from what you ordered
  • Damaged in transit — the item arrived torn, stained, or otherwise damaged

What we cannot accept

  • Change of mind, or no longer wanting the design
  • Ordering the wrong size when the item matches our published size chart
  • Normal wear, or damage from washing against our care instructions
  • Minor colour variation between your screen and the printed garment (screens differ; a small shift is normal and not a defect)
  • Requests raised more than [7] days after delivery

We know a no-change-of-mind policy is stricter than large marketplaces. Because each shirt is printed individually rather than pulled from a warehouse, a returned item can't be resold. Our size chart gives full measurements for exactly this reason — please check it before ordering, and write to us if you're unsure.

How to raise a request

Email wearyourquippy@gmail.com within [7] days of delivery with:

  1. Your order number
  2. Clear photographs of the issue
  3. A photograph of the packaging label
  4. A brief description of the problem

We'll acknowledge within 48 hours and resolve within [7] working days of receiving your request.

Resolution

Where a claim is approved, you choose:

  • Replacement — we reprint and reship at no cost to you
  • Refund — the full amount, including shipping, returned to your original payment method

Refunds are processed within [7-10] working days of approval. Your bank may take a further 3–5 working days to reflect it.

For approved defect claims, we do not require you to ship the item back at your own expense. If a return is needed, we'll arrange and pay for pickup.

Order cancellation

Orders can be cancelled for a full refund any time before they enter printing — usually within [12] hours of placing the order. Once printing begins, we can't cancel, because the item has already been made for you.

Exchanges

We do not currently offer size exchanges, for the same made-to-order reason above. If a garment doesn't fit and our size chart was accurate, we're unable to take it back — but do write to us anyway. We'd rather hear about it than not.