Refund policy

Last updated: 22 August 2026

At Quippy, our T-shirts are made to order and printed specifically for each order. Because of this, we follow a specific return, exchange, and replacement policy.

Change of Mind

We do not accept returns or refunds for:

  • Change of mind
  • Preference or styling choice
  • Incorrect size selection
  • Ordering the wrong colour
  • Ordering the wrong design

This does not affect any return, replacement or refund rights available under applicable law, or cases where the product is damaged, defective, incorrect, or materially different from what was ordered.

We strongly recommend checking the size chart before placing your order.

Size Exchanges

Size exchanges may be available for eligible orders within 7 days of delivery.

To qualify:

  • The T-shirt must be unworn
  • It must be unwashed
  • The original tags must be intact
  • The product must be in its original condition
  • The product must not show signs of use, damage, or alteration

The customer may be responsible for applicable exchange shipping charges unless otherwise specified by Quippy.

An exchange is subject to product availability and our verification of the returned product.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A printing defect
  • A manufacturing defect
  • The wrong T-shirt
  • A product materially different from what you ordered

Please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs/videos of the defect
  • Photographs of the packaging where relevant

Once we verify the issue, we will arrange the appropriate resolution, which may include a replacement.

Where a refund is applicable under this policy or applicable law, the eligible refund will be processed accordingly.

Product Inspection

Products returned for an eligible exchange may be inspected before an exchange is approved.

If the product does not meet the eligibility conditions, the exchange may be rejected.

Refunds

Where a refund is approved, it will be processed to the original payment method or through the applicable payment mechanism.

Once a refund is approved, Quippy will initiate the refund within the applicable timeframe. The time taken for the amount to reflect may depend on the payment provider or bank.

For COD orders, any approved refund will be handled using the refund method communicated by Quippy.

Prepaid Orders That Cannot Be Delivered

If a prepaid order cannot be delivered after the applicable delivery attempts and is returned to us, any refund or re-shipment will be handled according to the circumstances of the order and this policy.

Additional shipping charges may apply for re-shipping.

COD Orders That Are Refused

COD orders are processed with the expectation that they will be accepted at delivery.

If an order is repeatedly refused or cannot be delivered and is returned to us, COD availability may be restricted for future orders.

Additional shipping or re-delivery charges may apply where applicable.

Order Cancellation

Because our products are made to order, orders cannot be cancelled once they have entered processing.

If you need to make a change to your order, please contact us as soon as possible after placing it. We cannot guarantee that changes can be made once processing has started.

How to Request an Exchange or Replacement

Contact us at:

Email: getyourquippy@gmail.com
Phone: 8967840745

Support hours: Monday–Saturday, 10 AM–6 PM.

Please include your order number and relevant photographs/videos.